At Autumn Pink Boutique, every piece is carefully curated with intention and love. Because our inventory is limited and often offered in small-batch drops, our return policy is designed to protect the boutique experience while remaining fair and sustainable. Thank you for supporting our small business!

To Return an Item:

To start a return, please email us at shopautumnpink@gmail.com to let us know — then follow the steps below!

• Please click the link below, download our return form, and fill out all requirements. Any packages sent back must include this form printed out in your order.

https://docs.google.com/document/d/1x4g25TiVqwOA83RN3Q_t_X2LFMP2Jp6mONTiLLiSBys/edit?usp=sharing

• Please send all items you wish to return to the address below:

                           2107 Winged Foot Drive
                           League City, Tx, 77573

• You will be responsible for paying your shipping costs for your return. We recommend using USPS due to their trackable service. USPS offers refunds for lost packages if you use the USPS priority service. Autumn Pink is NOT responsible for missing packages by any third party and/or the postal service.
• Please allow 2-3 days for us to process your return once we receive your item(s).

Return Policy:

• Items may be returned FOR STORE CREDIT ONLY within 10 days of receiving your order.
  • After 10 days, we unfortunately cannot accept a return.
  • Store credit will be calculated for items purchased and does not include amount paid for shipping and handling.
  • Shipping costs are non-refundable.
• Items must be unworn, unwashed, and in original condition.
• Items with a discount of 20% or more are considered FINAL SALE.
• Bodysuits + swimwear are FINAL SALE.
• Accessories and sale items are FINAL SALE and cannot be returned or exchanged.
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• Once an order is placed, ORDERS CANNOT BE CANCELED.
• If we make a shipping error and send the wrong item, please email us shopautumnpink@gmail.com and we will make it right!

Damaged items must be reported within three days of receiving the item. Please send photos of damage via email (shopautumnpink@gmail.com) for review. Once we assess the damage, we will provide further instructions on how to proceed.

• Color variations in merchandise caused by monitor settings, lighting, and photography do not qualify as damage.

Holiday apparel is not eligible for return after December 24

Exchanges & Store Credit

We do accept size exchanges on eligible items, based on availability. 

Please note:

• Submitting an exchange request does not hold inventory.

• Exchanges are only processed once the original item is received and approved.

• Inventory availability is confirmed at the time your return is processed (not when your request is submitted).

Customers are responsible for shipping costs for the new exchanged item. .

If the exchange item is no longer available, store credit will be issued instead.

General Return Guidelines

• Returns are for store credit or exchanges only (no refunds to original payment method).

• Timeframe: Your return must be submitted within 10 days of delivery.

• Condition: Items must be unworn, unwashed, and in original condition with tags attached.

  • Items must be free of stains, odors (including smoke), excessive pet/human hair, and returned in original packaging when possible.

  • Returns not meeting these standards will be declined and shipped back at the customer’s expense.

• Preorders: Preorder arrival/delivery dates are estimates. Vendor delays may occur, and we are not responsible for delays outside our control. Orders cannot be canceled once placed.

• No order changes/cancellations: Orders begin processing immediately, so please review your cart carefully before checkout.

• Color variations: Differences in color/pattern due to lighting, photography, or device screen settings are not considered defects.

• Return limit: Customers are limited to 5 initiated returns per month.

This helps us keep inventory fair, prevent bulk over-ordering, and continue offering new arrivals at accessible prices.

Shipping:

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Policy Exceptions & Account Standing

Policy exceptions (if ever granted) are made at the sole discretion of Autumn Pink Boutique. We reserve the right to restrict or block future purchases in cases of excessive return activity or repeated exception requests.

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Legal Disclaimer

By placing an order with Autumn Pink Boutique, you agree to the policies above including our return, exchange, shipping, and package protection terms. We reserve the right to deny claims/returns that do not meet the requirements stated. Policies may be updated at any time without notice.

Preorder Items

Preorders are offered as a service to customers who want to secure a highly requested item before it sells out again.

Please note:

• preorder dates listed are estimated arrival dates to our store (not delivery dates to you)

• vendor delays may happen due to manufacturing, freight, customs, or carrier delays

• once preorder inventory arrives, allow a few business days for processing and shipping

Because preorder inventory is reserved specifically for you, preorder orders cannot be canceled once placed and are considered final sale prior to arrival.

Once your preorder item is delivered, if it’s no longer the right fit, it may be returned under our standard return policy for store credit.

By purchasing a preorder, you agree to these terms and estimated timelines.

Carrier Responsibility & Claims Without Package Protection

Once tracking is issued, responsibility transfers to the carrier. Autumn Pink Boutique cannot control delivery routes, scanning errors, or final delivery placement.

• we are not responsible for lost, stolen, delayed, or misdelivered packages once in transit/delivered

• customers must work directly with the carrier for reimbursement

• carrier delivery confirmation is considered fulfilled

Chargebacks/disputes for packages marked delivered/in transit may be formally contested with supporting documentation.

Missing Packages

We wish we could hand-deliver every package ourselves. Once a package leaves our hands, it becomes the responsibility of the shipping carrier — but we are happy to help guide you through next steps if something goes wrong.

International Returns

We gladly accept eligible international returns under the same conditions outlined above.

• International customers are responsible for all return shipping costs.
• Original shipping charges, duties, taxes, customs fees, and import charges are non-refundable.
• Any customs charges incurred when returning a package are the responsibility of the customer.
• Store credit will be issued once the return has been received and inspected.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please email shopautumnpink@gmail.com

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Shipping, Protection & Fees (Non-Refundable)

Original shipping costs, package protection, return protection, and any additional processing fees are non-refundable. These services are provided at the time of shipment and are not reimbursed under any circumstances — including approved returns, exchanges, or policy exceptions.

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Refused Shipments

Packages refused by the customer or returned due to unpaid customs charges or refusal of delivery are subject to all return shipping fees, customs charges, and carrier fees incurred. These amounts will be deducted from any eligible store credit.

No Order Cancellations — No Exceptions

Once an order is placed, it cannot be canceled, edited, or changed.

This includes:

• Preorders (arrival dates are estimates only and delays may occur)

• Custom items (including bracelets, jackets, bags, and accessories)

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